Refund Policy

At FocusFlicks, we are committed to capturing your special moments with professionalism and care. If you need to cancel your appointment or are unsatisfied with the results, our refund policy is outlined below:

Appointment Cancellation

• If you cancel your photo session at least 5 days before the scheduled date, you are eligible for a full refund.
• Cancellations made 3 to 4 days before the session will receive a 50% refund.
• Cancellations made less than 3 days before the scheduled session are non-refundable.

Service Satisfaction

If you are not satisfied with your photos or the overall service, please contact us within 7 days of receiving your final images. We will offer a re-edit, reshoot (if possible), or a partial refund depending on the situation.

No-Shows and Late Arrivals

• If you do not show up for your scheduled session without prior notice, no refund will be issued.
• If you arrive more than 20 minutes late, we may need to shorten your session or reschedule, and a rescheduling fee may apply.

Product Orders (Prints, Albums, etc.)

Due to the custom nature of photo products, orders for prints, albums, and other items are non-refundable once production has started.

We aim to provide every client with a memorable and satisfying experience. If you have any questions or concerns about our refund policy, please contact our team directly.

Thank you for choosing FocusFlicks to capture your moments!